Frequently Asked Questions

If your private health cover includes remedial massage, you can use your benefit at the clinic by showing your physical membership card or a digital card on your phone. If we can’t process the claim (expired/damaged/forgotten card), we’ll issue an itemised invoice so you can lodge the claim with your fund. Annual limits and entitlements depend on your policy — please check with your health fund. 

The ideal frequency depends on your body, your lifestyle, and what you want to achieve. Some people like weekly sessions for ongoing pain or tension, while others find a visit every 2–4 weeks is enough for maintenance and general wellbeing.

If you’re dealing with muscle tightness, stress, or a specific issue, more regular sessions at the beginning can help your body recover faster. After that, you can spread your visits out.

Your therapist will discuss your concerns, assess your condition, and recommend a treatment plan that fits your goals and schedule.

Dry needling is a therapeutic technique that uses fine, sterile needles to release tight muscles and trigger points. It can help reduce pain, ease tension, and improve movement. You may feel a small pinch, a dull ache, or a quick muscle twitch when the needle is inserted — this is completely normal.

Dry needling can assist with issues such as neck and shoulder pain, headaches, back tension, sports injuries, and postural tightness. Mild soreness after treatment is common and usually settles within 24–48 hours. It’s safe when performed by a trained therapist, but may not be suitable for clients who are pregnant, on blood thinners, or have certain medical conditions.

Dry needling is often combined with remedial massage for better results. Your therapist will discuss whether it’s right for you and how many sessions may help based on your individual needs.

Cupping is a therapeutic technique that uses suction to help release muscle tension, improve circulation, and support recovery. At our clinic, we offer both dry cupping (suction created with a pump) and fire cupping (suction created using heat).

During treatment, cups are placed on tight or sore areas to gently lift the skin and underlying tissues. You may feel a pulling or stretching sensation, which many clients find relaxing. Cupping can assist with muscle tightness, back and shoulder pain, stress-related tension, and general muscle recovery.

It’s normal to see circular marks on the skin after cupping. These marks are not bruises and usually fade within a few days. Mild soreness can occur but typically settles within 24–48 hours.

Cupping is generally safe when performed by a trained therapist, but it may not be suitable if you have very sensitive skin, bleeding disorders, certain medical conditions, or if you are pregnant in some areas. Your therapist will assess whether cupping is appropriate for you and discuss the best technique (dry or fire) for your needs.

It’s normal to feel relaxed, lighter, or slightly tired after your massage, dry needling, or cupping session. Some clients may experience mild muscle soreness or tenderness, which usually settles within 24–48 hours. This is a normal response as your body releases tension and begins to heal.

You may also notice:

• Improved mobility or reduced stiffness
   
• Temporary increase in sensitivity in treated areas
   
• Light cup marks (if cupping was performed), fading over a few days or weeks
   

Everyone responds differently — your therapist will let you know what’s normal for your treatment type.

To support your recovery and get the best, long-lasting results:

• Drink plenty of water to help flush out metabolic waste released from the muscles.
   
• Avoid heavy exercise or intense physical activity for a few hours.
   
• Take a warm shower or use gentle heat to relax the muscles further.
   
• Do gentle stretching to keep the muscles mobile and maintain treatment benefits.
   
• Rest if you feel tired, as your body may need time to rebalance and recover.

For longer-lasting relief and improved wellbeing:

• Follow any home-care exercises or stretching your therapist recommends.
   
• Maintain regular treatments based on your body’s needs — weekly, fortnightly, or monthly.
   
• Be mindful of posture, especially if you sit or stand for long hours.
   
• Stay active with light movement such as walking, yoga, or mobility exercises.
   
• Manage stress levels, as stress often tightens muscles and slows recovery.
   

Consistent care — both in the clinic and at home — helps your body stay balanced and reduces the chance of pain returning.